Delivery information

Delivery

Orders are usually shipped within one working day of our receiving payment. You should expect delivery in 1 to 3/4 working days. Orders received before 12 noon generally get processed the same day. All goods will be delivered within the statutory performance period of 30 days (from the date of payment).

It is the customer's responsibility to ensure that their supplied address details are correct at time of purchase, as we cannot be held responsible for incorrect or non-delivery due to customer error.

All packages are safely wrapped with appropriate packing materials. In the unlikely event of breakages in shipping, please notify us within 48 hours. We will supply replacements free of charge, or- if we are unable to replace the items- a full refund to the value of the damaged item(s).

Returns

You may cancel your order prior to shipment or within 7 working days of delivery. (Working days exclude weekends and public holidays). Notification of cancellation must be in written form (by letter or email), notification by telephone is not sufficient. (This is in accordance with the Distance Selling Regulations 2000). Notification of cancellation may be sent via email to office@isanito.com, or by post to, Sanito Distribution, Electromagnetica Business Park, Calea Rahovei 266-268, District 5, Bucharest, Romania.

If you choose to cancel your order, the goods must be returned to Sanito Distribution. Returned goods must be suitably packed to help ensure their safe return - we request that the original packing materials are used for this purpose. Where goods are returned for reasons other than loss, damage, or error on our part, you are liable for the return shipping costs. We ask that the goods are returned within 14 days. If you fail to return the goods, we reserve the right to charge for the cost of collecting the goods, and you are legally obliged to make them freely available for collection. Returned stock may also incur a 10% re-stocking charge to cover handling and administration costs.

When an order is cancelled according to the procedure described above the full purchase and shipping costs will be refunded to the you. This refund will be made promptly, and certainly within 30 days, as is required by law. Refund will be made via the same medium as was used for payment (e.g. TT or credit card).